Support & FAQs

Even in joint families, parents can feel invisible in the rush of life. We make them feel heard, valued, and emotionally fulfilled.

We are an emotional movement. Our focus is companionship, dignity, and presence.

Live-in help handles daily routines but often lacks emotional connection or structured care. Hum Hai Na provides premium daytime companionship with trained, verified companions who focus on emotional well-being, dignity, and engaging parents in active, joyful routines.

Maids handle chores; we handle hearts. Our companions are not task-focused; they are relationship-focused. They listen, talk, accompany parents to doctors, and create emotional security – things household staff are neither trained nor intended to do.

Nursing is about medical care. We are about emotional care. Our focus is keeping parents active, engaged, happy, and supported in daily life. We complement nursing care, not replace it.

Personal hires lack verification, training, and oversight. Hum Hai Na provides police-verified companions, strict quality monitoring, and real-time family updates – ensuring safety and trust that individual hires can’t guarantee.

Independence doesn’t mean absence of loneliness. Even active parents value emotional connection, conversations, and safe assistance for errands or doctor visits. Our service adapts to light-touch companionship without making parents feel dependent.

Apps connect you to vendors. We connect hearts. Our companions are not transactional; they become a familiar face, a trusted friend, and a second family. Technology supports us, but care is always human-first.

Even when family lives in the same city, work and life keep everyone busy. Hum Hai Na fills the emotional and practical gaps during the day, making sure parents never feel like an afterthought. We complement family, not replace it.

Our companions are trained to build trust gently, never imposing “help.” Parents feel like a friend came over, not a service provider. Most parents open up within the first few visits because of our emotional-first approach.

These are the hours parents are most active, running errands, attending appointments, and needing companionship. We focus on quality daytime engagement instead of stretching to 24 hrs and compromising care standards.

We understand the fear. That’s why we share detailed profiles, conduct video introductions, and keep transparent updates with children.

Our role is emotional companionship and non-medical assistance. For emergencies, we coordinate with family doctors and local contacts immediately.

No. Even parents or any other family member who is surrounded by family can feel the ache of silence. Hum Hai Na fills the emotional gaps no schedule can cover.

We focus on daytime companionship and support between 9 AM – 7 PM when parents are most active and need help the most.

Our companions are not doctors or nurses. They are trained in elderly support, basic first aid, and assisting during doctor visits and diagnostics.

We are a daytime companion service, ensuring quality care during their active hours. For night-time needs, we help you create safety setups and emergency protocols.

Yes. We send you WhatsApp or email updates with photos after every visit during the day so you feel present even from afar.

Yes. Even in joint families, specific parents or grandparents often need personalized care and companionship during the day.

Absolutely. Between 9 AM – 7 PM, if a medical or personal emergency occurs, we coordinate with your family doctor, emergency contacts, or nearest facility immediately.

Yes. We offer on-call services for tasks outside your subscribed package. You can request additional help anytime during our service hours.

100%. We create personalized plans based on your parents’ routine and needs.

No, we are a premium daytime companionship service, focusing on emotional care and daily support, not medical or overnight care.

Every companion undergoes strict background and police verification, identity checks, and continuous quality monitoring.

For such cases, a prepaid fund is deposited by you or your parents to us. We use this fund only with documented bills and update you with a detailed expense log and remaining balance after every visit.

Yes. A minimum fund of ₹2,000 is required to start. You can top it up anytime. The account summary is shared weekly.

Every transaction is transparent – with receipts, item details, and a running balance report shared via WhatsApp or email.

Yes, unused prepaid amounts are 100% refundable within 7 working days after your request.

You’ll be notified before any expense exceeding your available balance. No unapproved spending is ever done.